Gold Coast
Level 4 Cnr Clifford & Appel Streets
PO Box 636
Surfers Paradise Qld 4217.
Phone – 07 5579 1600
Fax – 07 5579 1601
Darwin
Level 1, 84 Smith Street
GPO Box 3015
Darwin NT 0801
Phone - 08 8981 8009
Sydney
Level 2, 210 George Street
Sydney NSW 2000
Phone – 02 9258 4000
Fax – 02 9258 4050
Mildura
Cnr Lime Ave & Tenth Street
PO Box 10069
Mildura Vic 3502
Phone - 03 5023 3044
Fax - 03 5023 3144
Wollongong
Level 1, 17 Flinders Street
Wollongong NSW 2500
PO Box 78
Woonona NSW 2517
Phone – 02 4225 3833
Fax – 02 4225 3844
Complaints
If for some reason a dispute arises, we have an internal dispute resolution mechanism you can access. Contact us and tell us about your complaint. We will do our best to resolve it quickly. If not resolved within 20 days, please contact our complaints manager or put your complaint in writing and send it to “The Complaints Manager” at the Gold Coast address noted. We will endeavour to finalise matters quickly and fairly.
If
a dispute cannot be resolved
by us together, we are members
of Financial Ombudsman Service (FOS)
which is an external
dispute resolution complaints
scheme that you can access.
You have the right to
refer the matter to FOS.
FOS can be contacted
on 1300 780 808
If you have any questions about the Insurance Financial Services we provide, please refer to our FSG (Financial Services Guide) or contact our office.